Please Note Due to the COVID-19 outbreak, we will temporarily not be accepting returns or exchanges for neck gaiters, bandanas, and all types of face masks. We can only honor this if your order shipped late or you received the wrong item and it is still sealed in its original packaging.
For made-to-order items, iEDM will honor exchange requests within 30 days* of the delivery date. To be eligible for an exchange, your item must be unused and in the same condition that you received it. For GloFx accessories, the exchange period for damaged items is 5 days from the delivery date.
If you are requesting an exchange for the same item please fill out the iEDM Returns & Exchanges Form. Please be sure to include the exact size you would like the exchange for. For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a pre-paid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge.
Once your return/exchange request is submitted to customer support it will be replied to within 1-2 Business Days. Please note that there will be $5 reship fee charged on domestic exchanges to cover the Shipping & Handling charges on the shipment of your exchange.
Size change requests on made-to-order items after 6 hours from the time of purchase will incur a 10% re-stocking fee.
Returns and Refunds
Please Note Due to the COVID-19 outbreak, we will temporarily not be accepting returns/exchanges for neck gaiters, bandana masks, cloth and anti-germ masks. We can only honor this if your order shipped late or you received the wrong item and it is still sealed in its original packaging.
For made-to-order items, iEDM will honor return requests within 30 days* from the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. Opened packages for swimsuits and swimming trunks will not be return eligible. For hydration backpacks, the mouthpiece must be intact and it must be unused.
For Glofx accessories, iEDM will honor return requests within made and postmarked within 14 days* from the purchase date. All items must be unopened, unused, and in their original packaging. Custom products are unable to be returned or exchanged.
When sending a return or exchange always contact firstname.lastname@example.org prior to returning the item(s) and please include the iEDM Return/Exchange Form. You can print your return slip out here
Refunds (if applicable) If you would like to return your item, please use our Returns/Exchanges link. Fill out the form and state the reason for your return. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
We allow cancellation of made-to-order items up to 24 hours after purchase. If you would like to cancel a made-to-order item after that time, there will be a 15% re-stock fee deducted to account for the item being already placed into production. This also applies to all returned made-to-order items. The shipping and insurance fee are only refundable if the order did not ship.
There is no refund or exchange on clearance merchandise. Please make sure to read our item descriptions carefully to verify whether you are purchasing made-to-order or ready to ship :)