Exchanges
iEDM will honor all exchange requests within made and postmarked within 30 days of the delivery date. Please note for Glofx brand the exchange period is 15 days. If you are requesting an exchange for the same item please fill out the iEDM Returns & Exchanges Form. For all size exchanges, please be sure to include the exact size you would like the exchange for. For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a pre-paid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge.
Once your return/exchange request is submitted to customer support it will be replied to within 1-2 Business Days. Please note that there will be $5 reship fee charged on domestic exchanges to cover the Shipping & Handling charges on the shipment of your exchange.
Returns and Refunds
Our return policy is effective for 15 days for Glofx accessories and 30 days for all other brands. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. When sending a return or exchange always contact customersupport@iedm.com prior to returning the item(s) and please include the iEDM Return/Exchange Form. You can print your return slip out here.
Refunds (if applicable) If you would like to return your item, please use our Returns/Exchanges link. Fill out the form and state the reason for your return. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
We allow cancellation of made-to-order items up to 72 hours after purchase. If you would like to cancel a made-to-order item after that time, there will be a 15% re-stock fee deducted to account for the item being already placed into production. Please make sure to read our item descriptions carefully to verify whether you are purchasing made-to-order or ready to ship :)
